Compartir
Facebook
Empresa
GSBDescripción de la Empresa
La visión de GSB nos compromete a ofrecer a nuestros clientes servicios de primera mano, motivándonos a ampliar nuestra presencia global constantemente.Departamento
LimaLocalidad
Peru, LimaSalario
900,000-1,000,000Tipo de Contratación
Tiempo CompletoDescripción de la Plaza
IT Support Specialist – Lima, PeruLocation: Lima, Peru (On-site)
About the Role
We are seeking a proactive and customer-focused IT Support Specialist to join our team in Lima, Peru. This role is responsible for providing high-quality desk-side and infrastructure support to ensure seamless business operations.
You will collaborate with both local and global teams, working in a fast-paced environment that requires strong technical expertise, adaptability, and excellent communication skills.
Key Responsibilities
Provide on-site and remote technical support via phone, walk-ins, and ticketing systems.
Log, prioritize, track, and resolve incidents and service requests in accordance with Service Desk procedures.
Monitor open tickets to ensure timely resolution and SLA compliance.
Escalate Tier 2 and Tier 3 issues when required.
Install, configure, maintain, and troubleshoot hardware and software.
Support Windows and macOS workstations, as well as Android and iOS mobile devices.
Deploy and image new equipment using automated tools (e.g., SCCM).
Manage IT asset inventory, including procurement and lifecycle tracking.
Replace and deploy laptops, desktops, and mobile devices.
Maintain loaner devices and smartphone fleet.
Support networking, printing services, telephony (VoIP), and office technologies.
Assist third-party vendors and contractors with hardware maintenance.
Generate and report daily/weekly/monthly support metrics.
Technical Requirements
Experience in Desk Side Support or IT Infrastructure support environments.
Knowledge of:
Windows & macOS Operating Systems
Android & iOS
Active Directory & Group Policies
SCCM (or similar imaging tools)
Networking fundamentals
Printing services and peripheral devices
Familiarity with cabling, scanners, barcode readers, projection systems, and telephony.
Cleanroom protocol experience (preferred).
Microsoft certifications or Systems Administration knowledge (plus).
Qualifications
Bachelor’s Degree in Engineering, Computer Science, or related field
OR
2+ years of experience in Help Desk or Desk Side Support roles.
Key Competencies
Strong customer service mindset
Excellent verbal and written communication skills
Problem-solving and analytical thinking
Ability to interact with both technical and business stakeholders
Self-management and accountability
Teamwork and adaptability in multicultural environments
Why Join Us
Exposure to global teams and cross-functional collaboration
Opportunity to grow in IT infrastructure and operations
Dynamic and fast-paced environment
Mínimo Nivel Académico Requerido
Universidad CompletaMínimo Nivel de Inglés Requerido
Avanzado| Búsquedas Relacionadas | |
|---|---|
| Empleos en GSB | |
| Empleos en Lima | |
| Empleos director | |
| Empleos monitor | |
| Empleos excel | |
| Empleos android | |
| Empleos help desk | |
EMPLEOS RELACIONADOS
Oferta destacada
JEFE DE PLANEAMIENTO TEXTIL/ ingeniero industrial y/o ingeniero textil
- Ubicación: San Isidro | Departamento: Lima
- Ingeniero industrial/ ingeniero textil - experiencia de 5 años en puestos similares en empresas exportadoras -experiencia como supervisor/ jefe de producción y calidad -deseable contar...
- Publicación: 02/03/2026 - Salario: Consulta
Oferta destacada
Auditor de prendas de vestir y Muestrista
- Ubicación: San Isidro | Departamento: Lima
- Empresa dedicada a la producción y exportación de prendas de alpaca y algodón Pima . Se requiere y necesita una persona pro activo y honesto...
- Publicación: 02/03/2026 - Salario: De 1800 a 3000 soles
Oferta destacada
Tecnico en Ensamblaje de Computadoras
- Ubicación: Miraflores - Lima | Departamento: Lima
- Somos una empresa que cuenta con una marca de equipos informaticos y estamos en la búsqueda de personal, con experiencia, activo, dinámico y que cumpla...
- Publicación: 04/02/2026 - Salario: ----------